Return & Exchange
At JacketsNewYork, we take pride in crafting high-quality jackets with premium materials and attention to detail. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
To initiate a return or exchange, please contact us at info@jacketsnewyork.com. Our team will review your request within 24 hours and guide you through the process.
Return & Exchange Conditions:
- Items must be unworn, in their original packaging, with tags attached, and in original condition.
- Customers are responsible for reviewing the size chart before placing an order. No refunds or exchanges will be provided for correctly shipped items that match the selected size.
Refund Process:
Once your return is received and inspected, we will notify you via email regarding the approval of your refund. If approved, a refund will be processed, and the amount will be credited back to your original payment method within a few business days.
Non-Refundable Items:
- Worn, customized, or altered items cannot be returned or exchanged.
- Returns and exchanges are not accepted after 30 days from the date of purchase.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Check with your bank or credit card provider as processing times may vary.
- If the refund is still missing, contact us at info@jacketsnewyork.com, and we’ll assist you promptly.
Thank you for choosing JacketsNewYork! If you have any questions regarding our return and exchange policy, feel free to reach out.
Phone: (+01)-610 618 9722
Email: info@jacketsnewyork.com
Azad International Network – A Registered LLC in Pennsylvania, USA
